TERMS AND CONDITIONS
ARTICLE 1: SCOPE
These Terms and Conditions (T&C) govern the contractual relationship between ULTRAS-SITES (the Provider) and its client (the Client) in the context of website creation and associated services.
ARTICLE 2: SCOPE OF SERVICES AND DELIVERABLES
Services included: Services include the design, development and delivery of a website according to agreed specifications in the quote. Features, pages and graphic elements are detailed in the accepted quote.
Revisions: The Provider commits to performing necessary revisions within the scope of the initial quote (generally 2 to 3 revision cycles). Substantial modifications or additions of features not initially planned are subject to a supplementary quote.
Deliverables: Functional website, source code, technical documentation (if applicable), training on use (if provided in the quote).
ARTICLE 3: DELIVERY TIMELINES
The delivery timeline starts once all Client assets are received (texts, logo, photos, key information) and the wireframe or structure mock-up is validated. Times given are for guidance only. A delay cannot justify cancellation of the order or give rise to damages, unless explicitly stated otherwise.
ARTICLE 4: PRICES, PAYMENT AND OWNERSHIP
Prices are those in the accepted offer, in the selected currency. The same number applies in EUR, CHF, USD and GBP. Bespoke work is quoted in writing before payment. The tax terms of the offer and invoice apply.
Standard website: 588 set-up fee and 88 a month, with no minimum term for the website. Simple website: 299 set-up fee and 49 a month, with no minimum term. Premium and online shop: 1500 set-up fee and 120 a month, 12-month minimum. Cinematic website: 2400 set-up fee and 160 a month, 12-month minimum.
Payment through Mollie takes place after the contract is signed. The first payment includes the set-up fee or first purchase instalment, the first month of each selected subscription (website, SEO, tools), and any tool installation fees. Subsequent monthly payments start one month after the first payment. The first month of selected SEO is paid upfront, and the service continues monthly; basic and local SEO are alternatives, not cumulative charges.
A purchase is paid in full or in three instalments: on order, then one and two months later. Bespoke work follows the prices and payment terms in the accepted contract.
New subscription contracts: ownership transfers once the set-up fee and the monthly instalments set in the contract have been paid — 36 for the standard, premium and cinematic websites, 48 for the simple website. The Client receives the site-specific source code and deliverables, with rights to reproduce, display and adapt them for their business, worldwide for the statutory copyright term. Reusable components and third-party assets retain their licences; tools and services remain separate. Purchased websites transfer after full payment. After transfer, the Client may change provider; technical care at 9.99/month is optional and cancelling it does not affect ownership. Earlier contracts retain their agreed terms.
Optional technical care, with no minimum term. After an outright purchase: 19/month for hosting, backups, technical fixes, security and small updates to supplied text/photos, up to 15 minutes per month with no carry-over. After the paid monthly instalments set in the contract (36 for the standard, premium and cinematic websites, 48 for the simple website): website plan at 9.99/month including hosting, backups, technical fixes, security and small updates to supplied text/photos. Ongoing SEO and tools remain separate. Redesigns, new features and additional work require an accepted quote.
Subject to approval: no set-up fee, 199/month from day one. SEO is free until your first confirmed contract, then the selected SEO plan is billed at the agreed rate.
Enquiries, their source and the first contract confirmed by an accepted quote or invoice must be tracked. Website scope, chosen tools, SEO plan and billing start date are agreed in writing before signing. This offer is separate from the standard website plan; free SEO is never billed retrospectively. No clients or rankings are guaranteed.
Subject to approval: no set-up fee, 19/month + 30% of sales generated by the website. SEO is included with no separate fee. Online shops can also choose the standard e-commerce offer.
Commission applies only to sales attributed to the website and actually collected; outside sales, cancellations and refunds are excluded. Attribution, the amount excluding tax and delivery fees, evidence, settlement and work scope are agreed in the contract before starting. Access to orders and tracking is required. Website rights and exit terms are agreed in writing; no results are guaranteed.
ARTICLE 4 BIS: SUBSCRIPTION TERMS AND CANCELLATION
- Standard website : No minimum term
- Simple website : No minimum term
- Premium website, online shop, cinematic website : 12-month minimum
- Basic, local or ultra SEO : 6-month minimum
- Business management (CRM & ERP) : 6-month minimum
- Restaurant or retail POS Ultra : 12-month minimum
- Appointment booking, visitor tracking, content editor : No minimum term
After any minimum term, cancellation is requested by email to contact@ultras-sites.com and takes effect at the end of the paid month. Subscriptions without a minimum term can be cancelled at any time.
Cancelling a website subscription before transfer takes the website offline; the Client keeps their domain and content. After transfer, cancelling technical care ends only that service and the hosting provided, without affecting ownership; the site and files can be hosted elsewhere. SEO and tool fees do not automatically fall to 9.99/month.
ARTICLE 5: ONGOING SUPPORT
Ongoing support includes bug fixes, security updates and technical corrections. New features, major modifications or design evolutions are considered additional services and require a separate quote.
ARTICLE 6: HOSTING
Free hosting is offered via Cloudflare Pages subject to eligibility and respect of traffic and usage limits. In case of exceeding the free plan limits or specific needs (high bandwidth, advanced features), paid hosting solutions may be proposed. The Client may also choose their own hosting provider.
ARTICLE 7: LIABILITY AND OBLIGATIONS
Provider's liability: The Provider commits to exercising all necessary care in the execution of the service. Its liability can only be engaged in case of proven fault and limited to the total amount of the service. The Provider cannot be held liable for indirect damages, data loss, loss of business or lost profits.
Client's liability: The Client is solely responsible for the content (texts, images, videos) provided for their site. They guarantee having the necessary rights on this content and commit not to disseminate illicit, defamatory content or content infringing third-party rights. The Client commits to providing necessary information and documents within agreed deadlines to allow proper execution of the service.
Contractual refund terms: full refund if the Provider cannot fulfil their commitments; a 50/50 split of the first payment in the event of a major disagreement; the first payment is retained if the Client stops without fault by the Provider. Bespoke work with a separate initial payment follows its own contractual terms.
ARTICLE 8: PERSONAL DATA PROTECTION (GDPR)
Data collected: Personal data collected via contact forms (name, email, message) is processed by ULTRAS-SITES.
Purposes: Processing of your contact request, response to your questions, commercial follow-up.
Legal basis: Consent (contact form) and legitimate interest (commercial follow-up).
Retention: Data is retained for the duration necessary for the above purposes, and at most 3 years from the last contact.
Your rights: In accordance with GDPR, you have a right of access, rectification, deletion, limitation, portability and opposition regarding your data. You may also withdraw your consent at any time.
Supervisory authority: CNPD (Comissão Nacional de Proteção de Dados) - www.cnpd.pt (primary authority). You may also contact your local authority: CNIL (France — www.cnil.fr), AEPD (Spain — www.aepd.es) or your national data protection authority.
Contact: To exercise your rights, contact us at: contact@ultras-sites.com
ARTICLE 9: QUOTE VALIDITY
Unless otherwise stated in writing, each quote issued by the Provider is valid for 30 days from its issue date. After this period, the quote becomes void and a new quote may be issued upon request, possibly under updated terms.
ARTICLE 10: B2B RELATIONSHIP — NO WITHDRAWAL RIGHT
ULTRAS-SITES services are provided exclusively in the context of business-to-business (B2B) relationships. By contracting, the Client declares acting for professional purposes and acknowledges that consumer-protection provisions (notably the 14-day withdrawal right) do not apply to this contractual relationship.
ARTICLE 11: LATE PAYMENT PENALTIES
In accordance with European legislation on late payments between businesses (Directive 2011/7/EU, transposed in particular by DL 62/2013 in Portugal), any payment not made by the due date will automatically incur, without prior formal notice:
• late-payment interest calculated at the ECB reference rate plus 8 percentage points;
• a fixed recovery fee of €40, without prejudice to any additional compensation in case of actual costs incurred.
ARTICLE 12: CONFIDENTIALITY
Each Party undertakes to keep strictly confidential all information, documents, technical, financial or commercial data received from the other Party in the course of the service, and not to disclose them to third parties without prior written consent — except to subcontractors strictly necessary for the execution of the project. This obligation remains valid throughout the contract and for three (3) years after its termination.
ARTICLE 13: FORCE MAJEURE
Neither Party may be held responsible for a breach of its obligations if such breach results from a force majeure event as defined by case law (natural disaster, pandemic, major network infrastructure failure, public authority decision, etc.). The affected Party shall notify the other in writing as soon as possible, and contractual obligations shall be suspended for the duration of the event. If the situation continues beyond 30 days, either Party may terminate the contract without penalty, with sums due for services already performed remaining payable.
ARTICLE 14: PARTIAL INVALIDITY
If one or more provisions of these T&C were declared null or unenforceable under any law, regulation or final court decision, the other provisions would retain their full force and scope. The Parties would then endeavour to replace the invalid provision with a valid one having equivalent legal and economic effects.
ARTICLE 15: APPLICABLE LAW AND DISPUTE RESOLUTION
Applicable law: These T&C are governed by Portuguese law. Any dispute relating to the interpretation and execution of these T&C falls under the jurisdiction of Portuguese courts.
Amicable settlement: In case of dispute, the parties commit to seeking an amicable solution before any legal action. Failing amicable agreement within 30 days, the dispute will be brought before competent courts.
Mediation: In accordance with applicable legislation, the parties may resort to mediation to attempt to resolve their dispute.
